Frequently Asked Questions

Browse our FAQs.

Default child page image

Tickets FAQs

Browse FAQs on buying and collecting train tickets, group bookings and managing your online account.
Default child page image

Ticket refunds and compensation FAQs

Find out how to apply for a refund, change a ticket or claim compensation for a delay.
Default child page image

Season Tickets FAQs

Browse frequently asked questions about Season Tickets.
Default child page image

Penalty fares FAQs

Browse frequently asked questions about penalty fares.
Default child page image

On board our trains FAQs

Browse our FAQs about Loop on-board WiFi and reservations.
Default child page image

Contacting us FAQs

Find out how to get in touch with us.